User Terms and Conditions

These Terms and Conditions describe the rules that apply to your use of the RealSpin platform and the relationship between you and us. We provide online casino and betting services subject to these terms; by creating an account or placing bets you agree to comply with the rules below. If you do not accept these terms, do not register or use our services.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Use a unique, strong password and do not share login credentials. Notify us promptly if you suspect unauthorized access. We may suspend or close accounts where we reasonably suspect fraud, abuse, multiple account creation, or breach of these terms.

Eligibility requirements

You must meet age and jurisdictional requirements to register. Accounts are available only to persons legally permitted to gamble in their place of residence. We will verify identity, age, and address as required before processing withdrawals or where lawfully necessary. If verification documents are not provided or are unsatisfactory, we reserve the right to restrict account activity or close the account.

Acceptable platform use

Use our services for lawful, personal entertainment only. Prohibited conduct includes collusion, use of automated bots, chargeback abuse, circumvention of geo-restrictions or account limits, and any activity that compromises fair play. We may take reasonable measures to detect and prevent prohibited use and to enforce these rules, including withholding funds pending investigation.

General bonus and promotion rules

Promotions are subject to additional terms that will be provided with each offer. Unless stated otherwise, bonuses and free spins are limited to one per household, IP, device, or payment method. Wagering requirements, maximum bet limits while a bonus is active, qualifying games, and expiry dates will be set in promotion terms. Abuse of promotional offers may result in voiding of bonuses and winnings.

Deposits and withdrawals

We accept a range of payment methods and process transactions in accordance with our payment provider terms. Minimum and maximum deposit and withdrawal amounts may vary by method and jurisdiction. Withdrawals may be subject to verification checks and may be returned to the original deposit method where required. We may apply reasonable transaction and processing delays for compliance checks, account verification, and security screening.

Dispute resolution

If you have a dispute with us, contact customer support first so we can attempt an informal resolution. If the matter cannot be resolved informally, we will outline available escalation steps and any applicable independent dispute resolution options relevant to your jurisdiction. We aim to respond to formal complaints promptly and will provide written guidance on next steps.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on our site and, where appropriate, notified to account holders. Continued use of the site after changes are posted constitutes acceptance of the revised terms. For questions about these terms or account matters contact [email protected].