Reach out to us
We’re here to help. Our support team can assist with questions, account-related issues, technical concerns, or general feedback about your account, payments, or site features. Contact us any time by email, live chat, or phone and we’ll guide you through deposits, withdrawals, verification, or connection problems. For faster replies start a live chat; for detailed account requests send an email and our agents will follow up by phone if needed. Callback options are available for verified accounts.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat 24/7, email response within 24-48 hours) |
| General Enquiries | [email protected] (billing, documentation; email replies within 48 hours) |
| Affiliate Enquiries | [email protected] (applications and partnership requests) |
| Phone | +1 416 728 3941 (voice support, English, callback available) |
| Working Hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 ET |
Email assistance
Email is the preferred way to contact us for detailed requests, account-related issues, or any situation that requires explanations or supporting documents. Please write to [email protected] with a clear subject line, your account ID, and current contact details. Providing complete information helps us resolve your inquiry faster and avoids unnecessary follow-up and delays.
Contact Form
Name Email Message Send messageResponse Time
Our support team aims to respond promptly. Most inquiries are answered within one business day, and many simple questions receive a same-day reply. More complex issues - such as KYC checks, payment investigations or security reviews - may take longer depending on their nature and the documents needed. We’ll keep you updated at every step.
Feedback
We'd love to hear from you. Share feedback, suggestions or ideas to help RealSpin improve the site, promotions and game selection. Every message is reviewed carefully by our team and used to refine features, fix issues and enhance the user experience. Drop a note via live chat or email to [email protected] and we'll respond as soon as possible.